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COVID-19 and cleanliness of our homes

To Bear Creek Ranch Lodge and Stables Guests,

One of our responsibilities as vacation rental owners is to ensure a safe and clean property for our guests. Due to the Covid19 outbreak, we now need to take extraordinary measures to clean and disinfect our homes and to reassure our guests that we are doing so.

What does it mean to “clean” a vacation rental home? Here are the distinctions between simply cleaning, sanitizing and disinfecting:

o  Cleaning removes many germs, first and particles from a surface with soap and water.

o  Sanitzing kills germs, but not as many as disinfecting.

o  Disinfecting includes the use of chemicals to actually kill germs that are left on surfaces after cleaning.  Thus, disinfectant chemicals lower the risk of virus infection. Products need to remain on a surface for about 5-10 minutes.

What is a virus? It’s an infectious microbe, smaller that a fungus or bacteria.

According to the CDC, “Current evidence suggests that SARS-CoV2 may remain viable for hours to days on surfaces made from a variety of materials. Cleaning visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID19.” We will be using EPA registered cleaning agents.  After cleaning dirty areas, we will spray the disinfectant spray and leave it on the surface for 10 minutes.  Then, we will wipe with a wet rag to get rid of the stickiness of the disinfectant.

We will be using Scrubbing Bubbles Disinfectant Bathroom Grime Fighter (EPA registration number 4822-613) or Lysol Bathroom Cleaner (675-55) to clean bathroom surfaces.

ü  Lysol Brand Cling & Fresh Toilet Bowl Cleaner (777-70)

  • Windex Disinfectant (EPA registration number 4822-593) to clean windows and mirrors.
  • Lysol wipes and spray (777-114) 
  • Bleach Disinfectant Cleaner (1677-235) to clean kitchen surfaces
  •  Due to the stores being sold out of most disinfectants, once we run out of the above disinfectants, we will either make a blend of 1/3 cup of bleach per quart of water  or pure hydrogen peroxide 

The following are all areas that will be disinfected because theyare likely to have been touched:

  • All handles: doors, cabinets, closets, windows, faucets, etc.
  • Any railings: stair railings, decks, etc
  • Switches and buttons: lights, remote control, front door lock keypad, keys, etc.
  • Frequently used appliances: microwave, TV, coffee maker, washing machine, grill etc.
  • Frequently used kitechen items, including supplies under the sink
  • Arms of chairs, sofas, and outside seating
  • Toys, puzzles, playing cards, etc.

In an abundance of care, we will be locking most kitchen cabinets to prevent touching of dishes and flatware.  In place, we will supply guests with paper plates, plastic cutlery, and plastic cups for the duration of their stay.  We have stored all decorative pillows, pillow shams, blankets, and comforters for the duration of the pandemic.  Each bed will have clean sheets (cleaned on the sanitation cycle on the washing machine), two pillows (covered with pillow protectors), and a washable cover blanket.  We apologize in advance for any inconvenience they may cause to your comfort and feel of luxury, but we feel it is essential to prioritize safety above all.

Safety is not only for our guests—it’s for everyone involved in the guest experience.  As you can imagine, this higher standard of cleanliness is the “new normal” and the cleaning sessions will take longer, may involve personal protective equipment like masks.  Consequently, we will temporarily raise our cleaning fees to compensate for the extra hours of work for the cleaning teams.  If you had booked prior to this change in cleaning fees, then you are not required to pay it.  However, if you decide to contribute a bit more to help cover the extra cleaning fees, we would greatly appreciate it.

Obviously, the minimum is that all cleaning team members should be trained in proper hand washing and anyone who shows signs of Covid19 should not work. However, we strive to go far above the minimum and guarantee that when we hire cleaning teams, they will be trained in proper disinfecting.


Kim and Juan Prieto

COVID-19 and Evolve's Response

"Evolve has always taken the safety of our guests, owners, and partners very seriously. In fact, safety is one of our four core standards for our properties, along with ensuring our homes are clean, as-advertised, and ready for guests. Safety and cleanliness have been priorities from the earliest days of our company and are only more important today. 

As the COVID-19 outbreak continues to develop, we’re following direction from the CDC, World Health Organization, and local government agencies of affected areas. We’ve contacted our owners and our local partners responsible for cleaning and sanitizing to make sure they understand: 

We’re continuing to monitor the changing situation and adhering to government-mandated travel and short-term rental bans. We’ll continue to stay in close contact with our owners and partners to make sure we all understand the latest information and recommendations. 

We appreciate you choosing an Evolve property and look forward to hosting you whenever you’re ready to travel again."